Returns & claims

Damaged or incorrect items.

We do not publish a standard returns or refunds policy on this page - contact us for current information before you order.

If something arrives damaged

Message us on WhatsApp as soon as possible with your order reference and a photo of the carton and contents. We will work out a resolution with you.

Keep the carton and its packing list, take a photo, and send us the SKUs you expected and the SKUs you received.

Include the order reference and photos so we can act quickly.